Returns & Refunds

 

How do I return my order?

Please return your items for a refund within 30 days of you receiving your goods.

All items must be returned with original condition.

When will I receive my refund?

We aim to refund within 3-5 working days from receiving your parcel at our warehouse. We will email you to confirm your refund has been processed.
  

Changing or cancelling an order

  • In most circumstances, it’s not possible to make changes to your order once you’ve placed it. However, if you do need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team as soon as possible for advice.
  • If your order has already left our warehouse for delivery to you, then you’ll need to follow our Returns procedure in the event of any unwanted products.

Returns Policies

  • Items must be returned in a fully resalable condition, which means being unused and in the original packaging within 30 days of receipt. Viggiano reserves the right to refuse a refund on items deemed not to be resalable.
  • We cannot accept returns of earrings if the tamper proof packaging has been opened. This is for hygiene reasons.
  • Customers are entitled to a full refund up to 30 days after receiving goods if they are faulty.

Returning an item to the website that has been purchased in-store

  • All returns from a UK store to the website must be accompanied by a valid receipt and you must include your name, address and telephone number.
  • Sale items bought instore are returnable within 14 days of purchase
  • Earrings and cosmetics bought instore are non-returnable
  • For faulty items please contact Customer Services by email or message.
  • Return Address: Suite 110, 101 Clerkenwell Road, London, EC1R 5BX

Why have I had a refund when I didn’t cancel my order or return anything?

Sometimes things just go wrong. You will be refunded if we are unable to deliver an item you have ordered. It may be the last one we have in a range and it’s not in good enough condition to send or it gets damaged as we’re processing your order. We try really hard not to let this happen but when it does and we can’t get you a replacement we send you a refund.

 

Can I cancel my order before delivery?

  • If you haven’t had the email confirming that we’ve shipped your furniture, you can get in touch with us and we can cancel your order straight away. If your furniture has already been dispatched, it may take a little longer, but we’ll let you know what will happen when you get in touch.